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UTEPO Overseas After-sales Service Policy


1. UTEPO provides free warranty service ranging from 1 to 3 years from the shipment date of the products. The warranty period is based on the different products catalogue, as showed like the following:



Switch, Extender & Corresponding Accessories Machine RMA Warranty

Product Name

RMA Warranty

Service Type

1-year

2-year

3-year

Lifetime Maintenance

Industrial Ethernet Switch

Within warranty, return freight paid by customer, send freight paid by UTEPO; Out of warranty, both return and send freight paid by customer

Economic  Ethernet Switch

Extender

Media Convertor

SFP Module

PoE Injector

PoE Splitter

Surge Protector

Wireless Bridge

EPON




Tip: The warranty only applies for the device itself. The package, cables, software, data and other accessories are not included. Packaging, various cables, software products, technical data and other accessories are not covered here.



Switch, Extender & Corresponding Accessories RMA Warranty

Product Name

RMA Warranty

Service Type

1-year

2-year

Lifetime Maintenance

Power Adaptor of Industrial Ethernet Switch

Within warranty, return freight paid by customer, send freight paid by UTEPO; Out of warranty, both return and send freight paid by customer

Power Adaptor of Economic Ethernet Switch

12V Wall-plug Power Adaptor

12V Desktop  Power Adaptor



2. Warranty service commitment


2.1 Free warranty service

Within the warranty time of UTEPO, if there are any problems on our items, which we are responsible for, the certain item could be delivered to the after-sales center in the headquarter of Shenzhen UTEPO Hi-tech Co., Ltd. in Shenzhen. Then, it will be get repaired and delivered back to the client. UTEPO will undertake the single-way freight.


2.2 Freight standard


Item

Return Freight

Send Freight

Maintenance costs

Within warranty

Paid by customer

Paid by UTEPO

None

Out of warranty

Paid by customer

Paid by customer

The actual cost Paid by customer



2.3 Other protocol requirements

If the item has any faults which in the warranty coverage and has to return back for repairing. Please first estimate the return & re-shipping costs. If the shipping costs will beyond the cost of the device itself, we will not suggest you to send it back. The new item or repair parts will be sent to you at once if needed. For the new item is possible to have some defects like Engineer prototype/Display prototype or some appearance defects. Please kindly understand that it will not affect the normal use.


2.4 Instruction of extended warranty extended

The extended warranty provides you with free repair service and repair solution. The fee of extended warranty: the unit price of each item*5% annually.


2.5 Other matters not mentioned herein should be subject to the mutual agreement.


3. The following situations are not in the free repair service, note that UTEPO provides chargeable service.


3.1 The damage caused by using the product under abnormal working environment or contrary to the product manual.

3.2 Alter or tear up the Bar Code without authorization.

3.3 Out of warranty: Product that exceeds the warranty period

3.4 Alter the setting file or disassemble device without authorization by UTEPO.

3.5 Damage caused by major accidents, natural disasters and other irresistible factors (such as flood, fire, lightning, and earthquake, etc.)

3.6 PCB is damaged or oxidized, interface damaged (such as oxidation, dirt).

3.7 Zero field voltage is too large, inappropriate voltage input and so on.

3.8 Damage caused by transit damage occurred during shipment

3.9 Other damages not caused by the design, technology, manufacture, quality, etc.


4. Technical support service

If there is any question about the products or the quality, please contact the online service for support. The online service is 24 hour service. Meanwhile, the technical engineer will reply and provide solution in an hour after receiving the consultant from customers.

Remarks:  reserves all rights including interpretation and modification to this warranty policy.


5. The final interpretation and modification rights of the after-sales commitment belongs to Shenzhen UTEPO Tech Co., Ltd.






sales@utepo.net

+86-755-83898016-857

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