Q1. The power light does not turn on after plugging in the PoE network cable.

Please check whether the PSE meets the IEEE 802.3bt standard.

Q2. In the process of having a device charging, when a new device is plugged in, the already-charged device will disconnect for a while and then resume charging. Is this normal?

Yes, it is normal. It is to reallocate the power to protect the device when a device is plugged in or unplugged when using multiple ports.

Q3. Can I charge my laptop, tablet and cell phone at the same time?

Yes, you can, as long as the total output power does not exceed the rated output power. It indicates that the rated charging power exceeds if multiple ports conduct repeated connection and disconnection.

Q4. Is it normal for the product to be high in temperature during use?

It is normal to have a certain amount of heat when charging at high power. UTEPO PoE++ to USB-C docking station has passed tests of serveral international standards, such as CCC, CE, FCC, etc. Please be assured that it is safe to use.

Q5. Ordinary fast charger, Gallium nitride 65W charger, and UTEPO PoE++ to USB-C docking station, which charges fast?

The charging speed is determined by two factors, charging power and the maximum power supported by the phone and computer.

Q6. How much output power does the general laptop support?

The general charging power of thin and light laptop sthat support PD charging protocol is above 45W, so it is recommended to use the USB-C port with the network function of UTEPO PoE to USB-C docking station to charge the notebook.

Q7. Is there an E-marker chip in the wiring?

No, we also recommend using the USB-C cable without the chip.

Q8. Which cell phones and laptops can the product provide charging and internet access to?

It is compatible with most laptop and cell phone brands and models on the market, please contact for the latest detailed compatibility list.